Reviews

Just purchased my first car from Carmen Ford Lincoln in Delaware. My salesman Dan Shine was outstanding, no pressure sales, very product knowledgeable and went out of his way to find the exact SUV I was looking to purchase which was in No. Jersey. The sales manager -Dan and the business managers Bob and Frank were also excellent and all made for an excellent experience.

Just purchased my first car from Carmen Ford Lincoln in Delaware. My salesman Dan Shine was outstanding, no pressure sales, very product knowledgeable and went out of his way to find the exact SUV I was looking to purchase which was in No. Jersey. The sales manager -Dan and the business managers Bob and Frank were also excellent and all made for an excellent experience.

The customer service that you receive when dealing with the sales department or the service department, have been the best. They fully explain everything to you and handle your property with the best of care. I absolutely appreciate the fact that they don't make you feel pressured, when it comes to sales or service. The Ford Group, made my experience wonderful.

Top notch experience

Dan was by far the best car salesman we have ever dealt with. He was responsive and worked with us on all sides of the deal.

Honest, friendly, and delightful to deal with. They treated us like family and answered all questions and concerns we had.

Dan was by far the best car salesman we have ever dealt with. He was responsive and worked with us on all sides of the deal.

Honest, friendly, and delightful to deal with. They treated us like family and answered all questions and concerns we had.

Scott was great and I left with the feeling that we are not done....he will be there if I have future needs and questions.

Scott was great and I left with the feeling that we are not done....he will be there if I have future needs and questions.

Love the environment of this dealership. They don’t force you to car you don’t want. They go out of their way to make sure you’re happy. Robert. H Is the coach. He sets up the whole situation. Where you want to be if you’re financing. Todd was the quarter back. He set everything up for me. Kevin Da Rocha was the wide receiver who took my experience all the way to the touchdown by making sure my car was detailed, gassed, it was ready to go. He was just amazing throughout the whole experience. It hits different when the top notch dealership like this has adds a family touch the experience. Definitely recommend anybody to go there

Amazing experience with Scott ! Professional, personable , and knowledgeable! We left the dealership very happy with our new car ! Ty, Scott .P. :)

Amazing experience with Scott ! Professional, personable , and knowledgeable! We left the dealership very happy with our new car ! Ty, Scott .P. :)

Scott Ponsell (Sales Consultant) made my car buying experience smooth sailing. He was knowledgeable and very pleasant during the whole process. He also took the time to show me how to work all the gadgets in my brand new Explorer! He is just an awesome guy all around. I would also like to thank Frank Azan (Sales & Finance Manager) for his awesome service. I will definitely recommend anyone who is looking for a new or used car to visit Carman Lincoln Ford!

Scott Ponsell (Sales Consultant) made my car buying experience smooth sailing. He was knowledgeable and very pleasant during the whole process. He also took the time to show me how to work all the gadgets in my brand new Explorer! He is just an awesome guy all around. I would also like to thank Frank Azan (Sales & Finance Manager) for his awesome service. I will definitely recommend anyone who is looking for a new or used car to visit Carman Lincoln Ford!

I recently made my first vehicle purchase from this dealer and was very pleased with the whole process. This is exactly what buying a car should be like. The sales person was friendly, knowledgeable, and low pressure. They followed up with me to answer all my questions in a timely manner and didn't play any of the typical "shady car dealership games". When I asked them for a full price quote and trade in value, both were fair and competitive with extremely reasonable processing fees; no haggling or games, they offered a good number up front and we were able to move on. They offer the usual "dealer add ons" and certainly make a good faith effort to sell them, but at no point were they ever pushy about it. Financing through Ford was a breeze.

Joe in the service department is truly amazing he answers all our questions and goes beyond to help us we would recommend him to everyone

Great experience working with Scott on a 2024 Maverick purchase. He was knowledgeable and helpful in making the deal and I would recommend him to anyone looking to buy a vehicle from Carman Ford

Great experience working with Scott on a 2024 Maverick purchase. He was knowledgeable and helpful in making the deal and I would recommend him to anyone looking to buy a vehicle from Carman Ford

Wonderful dealerships to work with and Dan was fantastic and went above and beyond in customer service and care and communication!

Very easy and pleasant car buying experience. I just purchased a 2021 Lincoln Nautilus and they worked with me to ensure I got the exact car I wanted. Gary was a good guy to deal with. He was easy going, knowledgeable and without high pressure or aggressive salesmanship. I certainly recommend this dealership if you are in the market for a new Lincoln. My only minor criticism is that the showroom is dated and needs a complete overhaul. High end vehicles deserve to be shown in a higher end environment. However, the excellent friendly and knowledgeable service I received does warrant a 5 star rating.

The customer service that you receive when dealing with the sales department or the service department, have been the best. They fully explain everything to you and handle your property with the best of care. I absolutely appreciate the fact that they don't make you feel pressured, when it comes to sales or service. The Ford Group, made my experience wonderful.

Top notch experience

Love the environment of this dealership. They don’t force you to car you don’t want. They go out of their way to make sure you’re happy. Robert. H Is the coach. He sets up the whole situation. Where you want to be if you’re financing. Todd was the quarter back. He set everything up for me. Kevin Da Rocha was the wide receiver who took my experience all the way to the touchdown by making sure my car was detailed, gassed, it was ready to go. He was just amazing throughout the whole experience. It hits different when the top notch dealership like this has adds a family touch the experience. Definitely recommend anybody to go there

I recently made my first vehicle purchase from this dealer and was very pleased with the whole process. This is exactly what buying a car should be like. The sales person was friendly, knowledgeable, and low pressure. They followed up with me to answer all my questions in a timely manner and didn't play any of the typical "shady car dealership games". When I asked them for a full price quote and trade in value, both were fair and competitive with extremely reasonable processing fees; no haggling or games, they offered a good number up front and we were able to move on. They offer the usual "dealer add ons" and certainly make a good faith effort to sell them, but at no point were they ever pushy about it. Financing through Ford was a breeze.

Joe in the service department is truly amazing he answers all our questions and goes beyond to help us we would recommend him to everyone

The best way to put it The hole team is great Thank you great service

I always receive excellent service at Carman Ford. My service advisor Adriana is the best.

First time at Carmon Ford for service on are 2022 ford explorer service department is super and staff was really nice

Great Service and sales support. They take the time to listen to the customer and work with them. Great experience in buying a new car.

We worked with Scott Ponsell. He took my phone call at 11:00am, found the Hybrid Ford Maverick we wanted, and we drove it home later that day! It doesn’t get any better than that. Scott had called me back by noon to follow up as he had promised. Frank A. handled the financial end efficiently: Minimal time to organize the details, clearly explained terms in a friendly way. We will certainly return to Carman Ford!

If anyone seen the review that I put up earlier last week , please disregard it. I am so inpatient at times and want what I want when I want it. I didn't give them a chance. But they were wonderful to me with my purchase of Burgundy Blaze. It was truly a wonderful experience from start to finish. Cheers to the used car dept, my salesman Eylem, the manager Brian, the finance dept who did my warranty Bob you are the man. And lets not forget the service department. If you are in the market for a new vehicle, check out Carman Ford and Lincoln. You won't be disappointed. Trust me because good customer service is very important to me!

Joe in the service department is truly amazing he answers all our questions and goes beyond to help us we would recommend him to everyone

I recently had an experience with the service department that left me grateful. Joe was amazing at keeping me updated and gave great advice to handle what was a nightmare through my extended service plan. Thank you again, Joe! I also want to thank the technician who worked on my transmission... Michael came in on his own time to work on my car. Kudos . Adrianna was helpful as well. Keep up the good work.

If anyone seen the review that I put up earlier last week , please disregard it. I am so inpatient at times and want what I want when I want it. I didn't give them a chance. But they were wonderful to me with my purchase of Burgundy Blaze. It was truly a wonderful experience from start to finish. Cheers to the used car dept, my salesman, the manager, service department. If you are in the market for a new vehicle check out Carman Ford and Lincoln. You won't be disappointed. Trust me because good customer service is very important to me!

I was very happy,and satisfied with the level of professionalism,shown to me by Carmen Ford Services,during the repairing of my vehicle,at my home. It was so convenient,and I was very happy with the service,that was rendered. The young gentleman,did an excellent job,and was very professional, efficient,as well as extremely qualified to get the job done. All Representatives with whom I spoke with at Carmen Ford were very nice. They were a professional, courteous,very considerate.and concerned I would recommend Carmen Ford,for future services,and the convenience of Home Service. Thank you to everyone at Carmen Ford services for you're excellent service,and helping me during my time in repairing my vehicle.

Ford fixed both the recalls on my Escape and gave me a loaner even though it only took 2 days to do everything.

1st class Dealer. A+++ Asked Nick to keep an eye out for a '24 Edge. Called me 2 weeks later with a beautiful sel. Came in with a Very acceptable price, but I have to haggle. Agreed with no pressure. Filled the tank without asking. I have bought 4 cars from Ford dealers and almost another last month. The others were a nightmare with refusing to give a spare key or changing the price on me. Carman was an absolute pleasure to deal with. And they also have a Dallas fan salesman there you can pick on.

Gary was very helpful on our purchase and made it very pleasant to purchase a vehicle.

I have consistently received excellent service from the Carman Ford service department for both my Ford Super Duty and Lincoln Navigator. Thanks to Joe and Mike for their expert vehicle service and keeping me informed as to my options.

I found the team at Carman Ford Lincoln to be very knowledgeable, polite and easy to deal with. They really went out of there way to help me get the rite car for my situation. I will be back...

I always receive great service when I have a problem. The service advisors listen to my concerns and seem to be looking out for my best interest. -Can't ask for more than that!

Upon hearing a noise while braking after the brakes were fixed, they expedited for me an earlier appointment and diagnosed my car without charge. That perhaps just might be what they’re supposed to do, but I felt that they were thorough and showed genuine care and concern.Another key reason for my rating is due to our shuttle driver, Russ. He is not only a pleasant and engaging person but he seems very socially keen as he was able to interact with several different people just like he had things in common with all of them. Haha I wonder if I want my car to have an issue just so I can drop it off and shoot the breeze with Russ as he takes me to and from work.In all seriousness aside from perhaps high prices, which at least to me didn’t seem out of the ordinary for a dealership, I feel their service and professionalism has been very good. I know others based on the reviews have not had that experience and certainly not undermining them. I’m just happy that at least for me my experience with this dealership has been a pleasant one.

Just purchased my first car from Carmen Ford Lincoln in Delaware. My salesman Dan Shine was outstanding, no pressure sales, very product knowledgeable and went out of his way to find the exact SUV I was looking to purchase which was in No. Jersey. The sales manager -Dan and the business managers Bob and Frank were also excellent and all made for an excellent experience.

Dan was by far the best car salesman we have ever dealt with. He was responsive and worked with us on all sides of the deal.

Honest, friendly, and delightful to deal with. They treated us like family and answered all questions and concerns we had.

Scott was great and I left with the feeling that we are not done....he will be there if I have future needs and questions.

Amazing experience with Scott ! Professional, personable , and knowledgeable! We left the dealership very happy with our new car ! Ty, Scott .P. :)

Scott Ponsell (Sales Consultant) made my car buying experience smooth sailing. He was knowledgeable and very pleasant during the whole process. He also took the time to show me how to work all the gadgets in my brand new Explorer! He is just an awesome guy all around. I would also like to thank Frank Azan (Sales & Finance Manager) for his awesome service. I will definitely recommend anyone who is looking for a new or used car to visit Carman Lincoln Ford!

Great experience working with Scott on a 2024 Maverick purchase. He was knowledgeable and helpful in making the deal and I would recommend him to anyone looking to buy a vehicle from Carman Ford

Wonderful dealerships to work with and Dan was fantastic and went above and beyond in customer service and care and communication!

Staff was friendly and did not try to pressure us to buy. Explained the vehicle to us process was not stressful.

Scott was our salesperson. Scott was very helpful, knowledgeable and a joy! This is my second Lincoln I purchased and Scott was our salesperson! Thank you so much for your professionalism and your patience. I will definitely be back for my next Lincoln!

We purchased a Lincoln Corsair Reserve model. It was a pleasure working with our sales person, Dan Shine! We were impressed with Dan, as he is very knowledgeable and professional and he’s really a very nice man! From beginning to end, the entire process was smooth and easy. We also worked with Frank, the finance manager and Joe, the service manager. They were equally highly professional and knowledgeable. The above referenced people are excellent representatives of this dealership, Carman Lincoln!! Please take good care of them…they deserve your praise!!!

This is the third vehicle I have purchase at Carman Ford Lincoln and anther smooth and seamless purchase. Our salesman Vince was great and made this sometimes long and tedious process much better than expected. Looking on purchasing another Lincoln for my wife now. Do your research but Carman is worth a look --- good people and good prices.

Scot was Great!! He had the truck I wanted ready before I gat there and was very knowledgeable about the process, which made it quick and easy!

When you go to Carman for your next vehicle ask for Scott Ponsell. He took great care of me and my husband. He got us a great deal and was very patient and very knowledgeable about the car we chose. Thank you Scott!! (I forgot to mention he is also a very funny guy!

From the second I walked in to my driving off with my new vehicle I felt like everyone at Carman Ford Lincoln wanted me to get the car I wanted at the best deal possible! I never felt rushed or pushed aside! Everyone was friendly and willing to help! I’d suggest everyone head there to make your next purchase!

The dealership is very professional and cuts to the chase in pursuing to get a deal done. I feel they are honest in their communication about the vehicles and do their best to present a quality vehicle. I have purchased two vehicles from this dealership in the past 3 years. I have not had any issues with dealing with them and mostly this is because of having good customer oriented staff — Vince is very patient and takes time to appreciate what is important. Thank you again.

John and the entire team were so knowledgeable and friendly! At no point did I feel rushed or pressured! I will be telling everyone about the amazing cars and service!

My compliments and gratitude to John MacDonald for patiently working with me for 2 months. He is a gentleman and a scholar. Frank made the financial aspect of this transaction as easy as could be. Both men are very knowledgeable re: to all the vehicles. My compliments to Carmen Lincoln Ford and the staff. It’s a class act. Everyone is so nice and kind. Thank you guys. Marty Novak

Easy, efficient, honest during the entire process. Best customer service! All dealerships should be this great!

John and Frank made the buying process smooth. It was a pleasure buying my New Vehicle from Carman Lincoln!!!

Just purchased my first car from Carmen Ford Lincoln in Delaware. My salesman Dan Shine was outstanding, no pressure sales, very product knowledgeable and went out of his way to find the exact SUV I was looking to purchase which was in No. Jersey. The sales manager -Dan and the business managers Bob and Frank were also excellent and all made for an excellent experience.

Dan was by far the best car salesman we have ever dealt with. He was responsive and worked with us on all sides of the deal.

Honest, friendly, and delightful to deal with. They treated us like family and answered all questions and concerns we had.

Scott was great and I left with the feeling that we are not done....he will be there if I have future needs and questions.

Amazing experience with Scott ! Professional, personable , and knowledgeable! We left the dealership very happy with our new car ! Ty, Scott .P. :)

Scott Ponsell (Sales Consultant) made my car buying experience smooth sailing. He was knowledgeable and very pleasant during the whole process. He also took the time to show me how to work all the gadgets in my brand new Explorer! He is just an awesome guy all around. I would also like to thank Frank Azan (Sales & Finance Manager) for his awesome service. I will definitely recommend anyone who is looking for a new or used car to visit Carman Lincoln Ford!

Great experience working with Scott on a 2024 Maverick purchase. He was knowledgeable and helpful in making the deal and I would recommend him to anyone looking to buy a vehicle from Carman Ford

Wonderful dealerships to work with and Dan was fantastic and went above and beyond in customer service and care and communication!

Staff was friendly and did not try to pressure us to buy. Explained the vehicle to us process was not stressful.

Scott was our salesperson. Scott was very helpful, knowledgeable and a joy! This is my second Lincoln I purchased and Scott was our salesperson! Thank you so much for your professionalism and your patience. I will definitely be back for my next Lincoln!

We purchased a Lincoln Corsair Reserve model. It was a pleasure working with our sales person, Dan Shine! We were impressed with Dan, as he is very knowledgeable and professional and he’s really a very nice man! From beginning to end, the entire process was smooth and easy. We also worked with Frank, the finance manager and Joe, the service manager. They were equally highly professional and knowledgeable. The above referenced people are excellent representatives of this dealership, Carman Lincoln!! Please take good care of them…they deserve your praise!!!

This is the third vehicle I have purchase at Carman Ford Lincoln and anther smooth and seamless purchase. Our salesman Vince was great and made this sometimes long and tedious process much better than expected. Looking on purchasing another Lincoln for my wife now. Do your research but Carman is worth a look --- good people and good prices.

John was very helpful, and we didn't feel pressured into purchasing , like a few other dealerships that we looked at

Phenomenal experience at Carman Ford. Vince & Dan were incredibly helpful every step of the way. Great experience.

Had a great experience with John and the Carman staff! So personable and worked with us to work a deal in our budget. Great communication from everyone involved and loved the experience! 10/10 would recommended seeing the great guys at Carman!

I had the pleasure of talking with Scott and he is very helpful and knowledgeable and was a delight to work with!

Scot was Great! ! He had the truck I wanted ready before I gat there and was very knowledgeable about the process, which made it quick and easy!

I can’t say enough about Carman Lincoln. John MacDonald worked with me and he was the perfect combination of informative and friendly. I’m from NJ and it was just such a pleasant experience from beginning to end - everyone was so incredibly helpful and not pushy whatsoever. Highly recommend Carman lincoln and John MacDonald!

From start to finish our experience with Carman and entire staff was excellent. John and Frank were exceptional and such a joy working with. John took his time going over the bells and whistles of the car and walking through each step, even setting up a few helpful features. Frank made even the (dreaded) paperwork side an absolute breeze and able to explain everything in layman's terms. Awesome customer service here and couldn't be happier in my new car. Thank you both again!

Just want to give 5 stars to the Carman dealership and the staff. Great place to find your perfect vehicle, thanks again for another awesome ride.